FAQs

Will I get confirmation of my order?

As soon as we receive your order, we'll send out a confirmation to your email address. This just means we've received your order in our system and we've pre-authorised your payment method, ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

1. Our emails might be going to your junk or spam folder

2. There might have been a misspelling when you entered your email address during checkout

3. Your email server has very strong spam filters and is identifying our emails as spam, so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@silvercirclepets.co.uk

Pre-Order

Sometimes our items are available for pre-order. In order to find the delivery date or release date, please contact us.

Do your replacement parts fit other manufacturers’ products?

Unfortunately, they do not. The replacement parts we sell are specifically designed to fit only the strollers or trailers manufactured by the respective brands we offer, such as InnoPet & Ibiyaya. We wouldn’t want to cause any inconvenience or disappointment by sending you parts that will not fit your specific stroller or trailer. Replacement parts for brands such as PawHut do not exist.

Do you offer Defence Discount? 

Absolutely, we do! 
Please log in to your Defence Discount portal for our latest offer. 

What happens after I receive my order confirmation?

We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Why do you need my phone number?

For some of our deliveries, our couriers require a contact number to ensure smooth delivery of your order. We won't give it to anyone else; it’s kept private and confidential. Plus, if there are any issues with your order, we can contact you quickly and easily.

Is it safe to buy online through your website?

Absolutely! www.silvercirclepets.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology, so you never have to worry about credit card safety. We also offer secure payment methods such as Visa, Apple Pay, Klarna and PayPal.

Do you offer express delivery?

Unfortunately, we aren’t able to offer this option. We work with various different warehouses and suppliers to fulfill orders. While this setup allows us to offer a wide range of products, it also means that our inventory is spread across different locations. As a result, providing express delivery becomes challenging.
However, most items are dispatched within 48 hours. 

Where do you deliver?

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Do you deliver outside of the United Kingdom?

No, sorry, currently we only deliver within the United Kingdom.

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order but it can vary for different suppliers.

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually 2-7 business days, however, some items can take longer. 

Can my order be delivered to a PO box?

Unfortunately not, we cannot deliver to PO Boxes.

Something does not work as it should on your site, what should I do?

In the event you experience any technical difficulties, please don't hesitate to contact us on: support@silvercirclepets.co.uk